How can retailers turn a seamless experience into a sales driver?
Capita Customer Management
How can retailers turn a seamless experience into a sales driver?
23:11
Connecting to you smarter contact centre delivery | Capita Customer Management
Capita Customer Management
Connecting to you smarter contact centre delivery | Capita Customer Management
1:09
We’ve integrated the Amazon Connect platform for TradeUK
Capita Customer Management
We’ve integrated the Amazon Connect platform for TradeUK
1:31
Unlocking the future of secure digital transformation, with Capita and Frank Abagnale
Capita Customer Management
Unlocking the future of secure digital transformation, with Capita and Frank Abagnale
2:20
What Impact Will Text to Switch Have on Mobile Providers?
Capita Customer Management
What Impact Will Text to Switch Have on Mobile Providers?
1:41
Optilead - Capita’s Solution to Abandoned Baskets
Capita Customer Management
Optilead - Capita’s Solution to Abandoned Baskets
1:31
Delivering value through partnerships
Capita Customer Management
Delivering value through partnerships
1:36
Capita Innovation Seminar – May 29th 2018
Capita Customer Management
Capita Innovation Seminar – May 29th 2018
2:51
Trends impacting customer management and the future of customer experience
Capita Customer Management
Trends impacting customer management and the future of customer experience
1:25
Retail Peak at Capita Customer Management
Capita Customer Management
Retail Peak at Capita Customer Management
1:41
How an effective knowledge base can make a difference during peak
Capita Customer Management
How an effective knowledge base can make a difference during peak
2:21
Delivering a Successful Retail Peak
Capita Customer Management
Delivering a Successful Retail Peak
2:18
Future of Consumer Data
Capita Customer Management
Future of Consumer Data
1:44
CCA Leadership Forum
Capita Customer Management
CCA Leadership Forum
2:49
Innovation Breakfast 26th June 2017 – Q&A
Capita Customer Management
Innovation Breakfast 26th June 2017 – Q&A
37:27
Phil Hoggarth - Capita Innovation breakfast
Capita Customer Management
Phil Hoggarth - Capita Innovation breakfast
12:34
Anne-Marie Forsyth - CEO of CCA Global
Capita Customer Management
Anne-Marie Forsyth - CEO of CCA Global
1:32
Capita - Our People
Capita Customer Management
Capita - Our People
1:16
Debenhams Peak
Capita Customer Management
Debenhams Peak
2:06
Social Media Insight Report
Capita Customer Management
Social Media Insight Report
1:00
Capita and The Silver Line partnership
Capita Customer Management
Capita and The Silver Line partnership
2:30
What makes great customer service?
Capita Customer Management
What makes great customer service?
1:41
Capita O2 Partnership
Capita Customer Management
Capita O2 Partnership
4:14
Celebrating Success - Manish Parmar
Capita Customer Management
Celebrating Success - Manish Parmar
4:37
Sally Earnshaw, Blue Sky
Capita Customer Management
Sally Earnshaw, Blue Sky
0:39
Kurt VanDynHoven, eGain
Capita Customer Management
Kurt VanDynHoven, eGain
1:03
Katherine Church, Digital Strategy Director, G2G3 Digital
Capita Customer Management
Katherine Church, Digital Strategy Director, G2G3 Digital
0:24
Lesley Heaney, Head of Consumer, O2
Capita Customer Management
Lesley Heaney, Head of Consumer, O2
0:34
Nigel Wood, Digital Director, Capita Customer Management
Capita Customer Management
Nigel Wood, Digital Director, Capita Customer Management
1:00
Martin Hill-Wilson, The Unstoppable Force of Digital Disruption
Capita Customer Management
Martin Hill-Wilson, The Unstoppable Force of Digital Disruption
1:04
Capita Web Service Management
Capita Customer Management
Capita Web Service Management
2:01
Capita Customer Management Case Study
Capita Customer Management
Capita Customer Management Case Study
21:01
Intelligence & Innovation Led Transformation
Capita Customer Management
Intelligence & Innovation Led Transformation
4:07
Jake and Ash
Capita Customer Management
Jake and Ash
3:52
Working in Partnership RSPCA
Capita Customer Management
Working in Partnership RSPCA
4:34
British Gas 10 Year Partnerhsip
Capita Customer Management
British Gas 10 Year Partnerhsip
4:10
VW CSC Go Back to the Future to Improve CSAT
Capita Customer Management
VW CSC Go Back to the Future to Improve CSAT
11:58
Jason Neiland Debenhams and Capita Partnership
Capita Customer Management
Jason Neiland Debenhams and Capita Partnership
3:41