Don't get backed into a corner! It is important to gain an understanding of your options BEFORE you enter into a potential conflict conversation. Write down what your options are, the benefits, and the risks. Determine what the impact is if you don't have the conversation. ➡️ Communication Tools for Workplace Leaders • Communication Tools for Workplace Leaders
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QUESTION — How do you prepare for conflict conversations?
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About this video - This tip is taken from the book getting to yes. By taking time to understand your BATNA and WATNA (Best alternative to negotiation and Worst alternative to negotiation) you empower yourself to make better decisions through the conflict resolution process. This tool for leaders and managers will allow you to decide to become involved in a conflict scenario, to leave it be, and what the benefits and risks are to both decisions. By removing yourself from the idea that there is only one right way or position, you open yourself up to increased possibilities and conversations. Take time to understand what is important to you so you can represent yourself and your interests better in each conversation.
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